Terms of Service

Last updated: 22 September 2026

These Terms of Service ("Terms") govern your access to and use of the NIBVOK platform, website and services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by NIBVOK ("NIBVOK", "we", "us"), the trading name of the business operating this website. Our full registered company details are available on request — email [email protected] and we will provide them.

You can contact us at any time at [email protected].

2. Eligibility and accounts

• You must be at least 18 years old, or the age of majority where you live, to use the Service.
• You must provide accurate information when registering and keep it up to date.
• You are responsible for keeping your password confidential and for all activity under your account.
• One account per person unless we agree otherwise in writing. We may suspend accounts used to abuse the Service.

3. Subscriptions and billing

Some parts of the Service are paid. Current prices are shown on our Pricing page and are charged in US Dollars.

Payments are processed by Stripe. We do not store your full card details on our servers; card data is handled by Stripe under their own terms and privacy policy.

Automatic renewal. Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. By subscribing you authorise us (through Stripe) to charge your payment method on a recurring basis until you cancel.

Cancelling. You can cancel at any time from your account or by emailing us. When you cancel, your plan stays active until the end of the period you already paid for, and you will not be charged again. We do not provide partial-period refunds for cancellations, except as described in our Refund Policy.

Price changes. We may change our prices. We will give you reasonable notice before a change affects you, and you may cancel before it takes effect.

4. Token packs

Token packs are one-off purchases that add credits to your account balance. Tokens are consumed when you use metered features, such as AI video and audio generation.

• Tokens are added to your account immediately after payment is confirmed.
• Tokens are non-transferable and cannot be exchanged for cash.
• Token packs are generally non-refundable once the credits have been added, except where required by law or where credits were not delivered. See our Refund Policy.
• We may adjust how many tokens a given operation costs. We aim to publish current costs in the app.

5. Digital downloadable products

We sell digital products such as content packs, prompt libraries and templates ("Digital Products"). When you buy a Digital Product:

• You receive a non-exclusive, non-transferable licence to use its contents for your own personal or business purposes, including in content you publish.
• You may not resell, redistribute, share publicly, or repackage the Digital Product itself, or offer it (in whole or in substantial part) as your own product.
• Access is delivered through a download link in your account. Keep your account and link secure.
• Digital Products are delivered immediately and are generally non-refundable once downloaded, except where required by law. See our Refund Policy.

6. Acceptable use

You agree not to use the Service to:

• break any law, or infringe anyone's rights, including intellectual property rights;
• upload or generate content that is unlawful, hateful, harassing, sexually exploitative of minors, or that impersonates another person;
• generate content that falsely presents a real person's likeness or voice in a misleading way;
• abuse, threaten or harass our staff, moderators or other users (see section 6.2);
• attempt to access accounts, systems or data you are not authorised to access;
• scrape, overload, resell or reverse-engineer the Service, or circumvent usage limits and token accounting;
• send spam or use the Service in a way that breaks the rules of any platform you publish to (including TikTok, Instagram and YouTube).

6.1 Content we do not allow

The following are prohibited outright, whether you upload them or generate them with the Service:

• Explicit or pornographic content ("xxx"). No sexually explicit material of any kind — including sexual nudity, sex acts, sexualised depictions of real people, and "deepfake" pornography. This covers the output and the intent: feeding the Service text or images in order to produce that output is itself a breach.
• Content that sexualises minors. Any sexual content involving anyone under 18, or anyone who appears to be under 18, is banned absolutely. We report it to the relevant authorities.
• Non-consensual intimate imagery, and content that exposes a person's private information without their consent.

6.2 Abuse of people

Verbal abuse is a breach of these Terms. That means threats, intimidation, sustained harassment, hate speech, or repeated abusive language directed at our staff, our moderators, or other users — whether it happens inside the Service, in support conversations, in the NIBVOK community, or on any other NIBVOK-run surface.

Being unhappy with a result, a charge or a policy is not abuse, and you can always raise it with us. What we do not accept is abuse directed at the people on the other end of it.

You are responsible for the content you create, upload or publish using the Service, and for making sure you have the rights and consents needed to use it.

7. AI-generated content

The Service uses third-party artificial-intelligence models to generate text, images, audio and video. You should understand that:

• Output is generated automatically and may be inaccurate, incomplete, or similar to output generated for others. We do not guarantee that output is unique or free of third-party rights.
• Output is provided as a starting point. You are responsible for reviewing it before you publish or rely on it.
• Availability, quality and pricing of third-party AI models can change, and features may change or be discontinued.

8. Third-party services

The Service connects to third-party platforms and providers (for example Stripe for payments, and social platforms for publishing). Your use of those services is governed by their own terms. We are not responsible for third-party services, and we may need to suspend an integration if a provider changes or removes access.

9. Intellectual property

We own the Service itself, including our software, design, brand and documentation. These Terms do not transfer any of that to you. You keep ownership of the content you upload, and of the content you generate, subject to the licences in these Terms and any third-party model terms.

The licence you grant us to host, display and use that content is set out in the separate Content Ownership and License Disclosure, which you accept when you create an account. Where that disclosure and these Terms differ on the ownership or licensing of your content, the disclosure prevails.

10. Availability and disclaimers

The Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or that it will produce any particular commercial result. To the fullest extent permitted by law, we exclude all implied warranties.

We do not promise any specific number of followers, views, engagement, income or sales. Any examples of results are illustrative and are not a guarantee.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability arising out of or relating to the Service is limited to the amount you paid us in the 3 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Suspension and termination

We may suspend or end your access if you materially breach these Terms, if we are required to by law, or if your use creates risk for us or other users. You may stop using the Service and close your account at any time. Where we end your access without cause, we will refund any unused prepaid amount on a pro-rata basis.

12.1 Zero-tolerance conduct — immediate termination

The following end your account immediately, without a prior warning and without a refund of fees already paid:

• uploading or generating explicit or pornographic ("xxx") content, or any sexual content involving minors (see section 6.1);
• verbal abuse, threats, or sustained harassment of our staff, moderators or other users (see section 6.2);
• using the Service to create or distribute non-consensual intimate imagery.

Where we terminate for one of these reasons:

• any remaining token balance and any unused part of a paid subscription period are forfeited, and no refund is due;
• we may remove the offending content and preserve the associated records as evidence;
• we may report unlawful content to law enforcement or the relevant reporting body, as the law requires;
• you may not open another account to get around the termination.

We will tell you the reason for the termination, unless we are legally barred from doing so.

13. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will give reasonable notice (for example by email or in the app). Continuing to use the Service after the change takes effect means you accept the updated Terms.

14. Referral program

This section applies if you take part in the NIBVOK referral program. It forms part of these Terms.

Who may take part. You must hold a paid NIBVOK plan (GROWTH, SCALE, PRO or AGENCY) and keep your account in good standing. Free accounts cannot earn commission. You must be old enough to form a binding contract, and referral participation is not available where it would be unlawful.

How commission is earned. When someone signs up using your referral link and becomes a paying subscriber, you earn commission on the amounts they are actually charged. Commission is recurring: it is credited for each paid billing period for as long as that person remains a paying subscriber. The rate depends on the plan they are on, and changes if they change plan. A signup alone earns nothing.

Attribution and reversals. A referred customer is attributed to one referrer, normally the link first used at signup. We may correct attribution if a link was not properly applied. Commission is credited only once the underlying payment has actually cleared. If a payment is refunded, reversed, charged back, or otherwise not collected, or if the subscription is cancelled, the commission on that payment is reversed. We may offset reversals against future commission.

Payouts. Earned commission accrues as a pending balance shown in your dashboard. Payouts are arranged with us: contact us to request payment of your pending balance. We may require reasonable identity and tax information before paying, and we may withhold or delay a payout while we investigate suspected abuse. You are responsible for any tax arising from your commission; we may be required to report payments we make.

Prohibited conduct. You must not: refer yourself or accounts you control or operate; create fake, duplicate or misleading accounts to generate commission; promote the program through spam, unsolicited bulk messages, or any unlawful or deceptive means; bid on or misuse our brand names or trademarks in advertising; or misrepresent your relationship with NIBVOK or the results a customer can expect. You must comply with applicable advertising law, including disclosing your referral relationship and any commission you receive where the law requires it.

No earnings guarantee. This program is not an offer of employment, partnership or agency, and it does not guarantee you any income. What you earn depends on how many people you refer and whether they subscribe and remain subscribed. Many participants will earn little or nothing. We make no representation about typical or expected earnings, and nothing in this program should be relied on as a promise of financial return.

Changes and termination. We may change the rates, rules or eligibility of the program, and may suspend or end it, at any time. We may withhold commission and take action on your account if we reasonably believe commission was obtained in breach of these Terms. If we end the program, commission already credited for a completed period is not affected, but no new commission accrues after that point. Any accrued but unpaid balance may be paid on a pro-rata basis.

15. Governing law

These Terms are governed by the laws of the country in which NIBVOK is established, and the courts of that country have exclusive jurisdiction over any dispute, without affecting any rights you have as a consumer in your country of residence.

16. Contact

Questions about these Terms? Email [email protected] or use our contact page.